Event Professional that is dedicated to crafting meaningful experiences that resonate on a deeper level, infusing every event with empathy, compassion, work-life balance, and a sense of peace that nurtures both the spirit and the soul.
With extensive experience in live, virtual, and hybrid events, I specialize in crafting seamless experiences for national and international organizations. My expertise spans project management, where I channel a mindful approach to create impactful events that not only meet objectives but resonate on a deeper level, fostering connection, collaboration, and growth.
With a proven track record in management and leadership, I thrive in building and nurturing meaningful relationships that foster growth and collaboration. My organizational abilities are complemented by strong communication skills—whether verbal, listening, or written—allowing me to connect with others on both a professional and intuitive level. I excel in problem-solving, decision-making, and creative thinking, balancing the analytical and the innovative to drive success.
I approach every project with a mindful focus, ensuring that even under pressure and tight deadlines, they are delivered on time, within budget, and to the highest quality standards. Constantly seeking solutions, I strive to add value while reducing costs, all while maintaining a commitment to continuous personal and professional growth.
• Managed conferences/conventions to include planning and logistics from initial contract to final execution of events on-site. • Involved in the hands-on of all aspects for events, from planning through execution. • Managed and secured all conference speakers, provided report for board of directors for speaker selection, managed speaker acceptances/denials, managed speaker communications, managed all speaker and AV needs on-site. • Created content, edited, and distributed promotional and program materials. • Maintained and posted information on conference websites. • Created and sent email blasts to potential attendees. • Created and managed mobile conference app. • Oversaw and managed registration process, to include set up and management of online registration. • Managed registration process and registration team on-site. • Prepared and monitored budgets ranging from 100K-800K, implemented cost-saving measures, reviewed all revenue and expenses to determine final net profit and produced final cost analysis for events. • Established and maintained successful relationships with staff, volunteers, and vendors. • Established and maintained successful relationships with potential planners & suppliers. • Managed the volunteers and associate’s schedule. • Created and executed daily script. • Secured entertainment, managed special events, and other contract labor and vendors. • Managed and executed fundraisers, silent auctions, golf tournaments and any other optional events offered to attendees. • Created and managed conference surveys. • Provided details analytics to Board of Directors and Committee members post-conference. • Oversaw, coordinated, and managed all incentive travel, hotel accommodations, airport transfers.
Attendee and Technology Management • Support and assist Mobile app, web design and virtual platform builds for all client needs working with the technology team or the account team. • Translation management • Housing and rooming list management, providing prompt answers and excellent customer service support to the client and working directly with the venues to resolve any housing issues. • Event reporting and attendee management for assigned programs or guiding others from a global perspective. Provide customer service support as needed for client or participants. • Communication plans 1. Create and manage deadlines for assigned program communications. 2. Manage communication calls. 3. Manage the builds (Cvent, OFT or other) for assigned programs. 4. Manage or send out all communications for assigned programs. • For all assigned pieces of a program lead calls with client, coming prepared with agenda, reports, communications, or other information as needed. Take notes and send follow-up AR’s (action required). Event Management • Lead or support Planner / Meeting Owner on events or programs of significance to the customer’s business • Train planners on specific account processes and needs • Analyze/Improve operational systems and processes • Develop and update all account forms and processes to meet client expectations • Track client and individual program budgets to ensure M&IW forecast is attained • Meet with key stakeholders to review time spent on projects • Running client audits with M&IW Controller • Alert meeting owner of any anticipated account/program budget variances • Identify financial opportunities in post program billing • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes • Responsible for document accuracy of operations team • Responsible for final reconciliation accuracy and timeliness from planners • Build pro-active relationships with high volume client meeting owners • Lead various internal departments toward desired outcomes as specified in Service Level Agreement • Plan meetings/events for the account as needed Account Management • Train planners on specific account processes • Analyze/Improve operational systems and processes • Develop and update all account forms and processes to meet client expectations • Analyze/review time spent on projects vs. management fees for the account • Qualify new meetings (as backup to the CSM) • Register new meetings into Cvent (as backup to the CSM) • Issue resolution with the meeting owners and escalation from the planners (as backup to the CSM) • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the CSM) • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement • processes (as backup to the CSM) • Assist accounting in follow-up on past due invoices (as backup to the CSM) • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic • partners) • Up sell additional M&IW service opportunities • Network with decision makers/management as appropriate • Develop and maintain strong and highly ethical customer relationships • Gain knowledge of competitors’ strengths and weaknesses Senior Project Manager, Attendee Experience 2022 – 2023 • Qualifies attendee information. • Manages hotel accommodations and changes. • Maintains meeting database with continual updates/changes. • Provides reportable information for your meetings in a timely manner. • Meet deadline expectations. • Manages all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveys. • Provides quality control processes. Examples include Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up. • Provides onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment. • Assists in website testing. • Provides Technical Support and/or Digital Production on virtual events. • Researches 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.). • Works on complex programs with numerous participant types, complicated web builds, and extensive reporting. • Handles issues and challenges onsite and overcomes them by thinking outside the box. • Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.), including portals and fee-based programs. • Acts as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out). • Travels and acts as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B). • Uses and develops event registration sites outside of Cvent. • Understands, develops, and designs mobile event apps, including how to provide customer assistance on the download and use of the app. • Clearly and effectively communicates to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process. • Initiates, plans, executes, controls, and closes out attendee registration projects. • Manages meeting profiles and statuses in event software. • Creates and manages client and internal timelines. • Manages all changes effectively by keeping forms, checklists and timelines updated and saved properly.
Tent Installation Specialist
USA
