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I am a Project & Interim Manager with qualities such as authenticity, spontaneity, energy, positivity, empathy, passion, open-mindedness, gentleness, and strength. I embrace challenges, continual learning and sharing knowledge to transform visions and ideas into reality. My expertise lies in effectively managing projects, organizing events, streamlining office activities, and optimizing operational processes within organizations.
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In my role as a Project Manager, I am responsible for planning, executing, and completing various types of projects, ranging from IT/products implementations to improving systems/services. I ensure that projects are delivered within the agreed scope, timelines, and budgets.
As an Events Manager, I specialize in creating memorable events, such as conferences, seminars, staff parties, cultural events, workshops, and training sessions. I oversee all aspects of event planning, including venue selection, logistics, program management, and participant registration.
As an Office Manager, I contribute to the efficiency of daily office operations. This includes managing facilities, procuring office supplies, coordinating administrative processes, ensuring a productive work environment, collecting and analyzing data.
Within Operations Management, my focus is on optimizing operational processes to promote efficiency, cost control, and implementing necessary changes. I work on streamlining workflows, reducing waste, and ensuring smooth day-to-day business operations by building and leading teams.
Implement and manage operational plans Improve processes and policies in support of organizational goals Formulate and implement departmental and organizational policies and procedures to maximize output Monitor adherence to rules, regulations and procedures Prepare and guide weekly department meetings and marketing brainstorm sessions Control inventory and plan effective strategies for the financial well being of the company Manage customer support and keep control of quality of service Plan and support sales and marketing activities Manage quality and quantity of employee productivity Organize recruitment and placement of required staff/nannies Improve and establish organizational structures Delegate and control tasks, develop team targets and goals Organize workshops and trainings (EHBO) Supervise, coordinate, monitor and evaluate performance of staff and interns Contact companies to develop new partnerships
Amount hotel rooms: 104 Assistant Hotel Management: Responsible for orders; Manage daily 10 employees and make schedule for F&B and Housekeeping department; Responsible for Front Office and F&B; Intake procedure, training, supervise and motivate employees properly Maintain high quality of housekeeping standards in: guest rooms, uniforms, lost and found procedures, laundry and public areas Determine the amount of housekeepers needed on a specific day by monitoring how many of the previous day's rooms were booked and how many guests will check out Create a detailed worksheet including extra tasks and assist at the daily briefing
The Student Hotel City is divided into: 285 student rand 286 hotel rooms, During summer 571 hotel rooms. Project & Event Management: Student check-out: developed a script for all hotels. Managed the organization and the lead on the day. In one day, 285 student rooms cleaned and transformed into hotel rooms Student check-in: developed a script for all hotels. Managed the organization and the lead on the day. In one day, approx 150 student check-ins plus regular hotel guests Guest-journey overall customer satisfaction review score 8,0 Bike rental: more than half of broken bikes fixed in one day. In summer all 500 bikes rented out- Front Office/Operations: Responsible for office supplies and F&B orders Coach and train new and current reception staff, trainees and supervisors Assist in hiring and training new staff members Evaluate performance (appraisals) and provide appropriate feedback Make Front Office schedule and plan and assign workloads for the front office team Ensure reception team follows company’s policies and operational procedures Schedule general meetings to discuss issues and updates with general manager, assistant hotel manager, operation manager and housekeeping manager Administrative tasks: housekeeping reports, invoices, emails, telephone, develops SOPs and Memos Handling complaints and solve problems: R&A overbooking of -12 rooms, fire alarm, leakage, power cut, injuries (ambulance), threats and robberies (police) Give feedback to different departments (reception, maintenance and housekeeping) Manager on duty and Guest Relation Manager responsibilities Take over Assistant Hotel Manager during her absence
Meeting & Events Management: Amount - meeting rooms: 6 | restaurants: 3 | bars/foyer: 4 Organizing and handling group reservations: rooms, meetings, lunches, dinners, drinks, equipment, tours Responsible for all organizational and financial arrangements Preparing and sending revised confirmations, contracts, invoices, pro formas Develop different agreements, discounts and conditions Monitoring the progress of the reservation by documenting everything Ensuring good cooperation internally and with clients/guests Customer Service Management (relationship, complaints) Maximizing turnover through upsell & cross sell Alert to the market and respond commercially to the wishes of the customer and aftersales Order sound equipment - budget based on guests wishes Guest Relations Management: Hotel Quality Specialist en improve Guest Journey During Covid-19: Support Front Office and F&B/banqueting department
Operations Management: Products: canal cruises, pedal boats, open boats, catering cruises, group reservations Brief the employees, solve problems, monitor fleet deployment, respond to commercial opportunities, contact person for external parties (caterers, tour leaders, temporary worker) Daily manage approx. 40-50 employees Ensure correct registration of hours, leave and absenteeism, employee evaluations, performance and assessment interviews Jointly responsible for development, optimization and implementation of the operational policy Monitor work processes, check quality and make improvements based on reports or bottlenecks with regard to safety, costs, budget, efficiency, guest satisfaction and employee satisfaction Recruitment process Develop memos, SOPs, catalogs Responsible for F&B and cleaning products orders Project Management: Overall company goals 2022: EBITDE, Cost/turnover ratio and revenue achieved Generate more revenue shops and boots: training upsell employees, inventory, capacity Look&Feel Shops: refurbishing 2 shops outside and inside Improve Speed of POS (cashier): configuration, articles, issues Implement 2 Self Service terminals at one location Amsterdam Improve planning system Propsy Implement new version cashier ITicket and implement cashier scan devices; Develop new job function: Supervisor Operations Staff Planning 2022: current staff vs staff needed, budget, recruitment plan, employment agencies Improve Onboarding process and reduce sick leave Implementing new vouchers, campagnes, discount codes, actions Improve work processes by developing procedures and create structure Catering plan 2022 with project manager Event Management: Pride World Cleanup Amsterdam Light Festival
▶ Agile methodologies are popular approaches in software development and are increasingly being used in other areas. ▶ Scrum practices include establishing cross-functional and self-managing teams, producing a working increment of software at the end of each iteration or Sprint. Topics learnt: Agile Way of Thinking Scrum Practices Scrum Events The Importance of the Backlog Definition of Done
bureauMK heeft oog voor detail, is resul
Nederland
bureauMK heeft oog voor detail, is resul
Nederland
Freelance Event professional
Nederland
